Hanzo CX: Complete Customer Experience Platform
Introducing Hanzo CX — a unified customer experience platform with omnichannel inbox, AI-assisted responses, and full conversation history.
Customer support tools are fragmented. Email in one tool, chat in another, social media in a third. Your support team switches between five tabs to handle one customer who messaged on three channels about the same issue.
Today we are launching Hanzo CX: a unified customer experience platform.
Unified Inbox
Every customer conversation in one place:
- Email: Full email support with threading
- Live chat: Website widget with real-time messaging
- Social: Twitter/X, Facebook, Instagram DMs
- Messaging: WhatsApp, Telegram, SMS
- Phone: VoIP integration with call recording and transcription
One conversation thread per customer, regardless of channel. Switch channels mid-conversation without losing context.
AI-Assisted Responses
AI that helps your team respond faster and more consistently:
- Suggested replies: AI drafts responses based on conversation context and knowledge base
- Sentiment analysis: Flag frustrated customers for priority handling
- Auto-categorization: Tickets tagged and routed automatically
- Knowledge surfacing: Relevant help articles shown to agents in real time
The AI assists. Your team decides. No automated responses without human approval (unless you configure it).
Knowledge Base
Self-service support that actually works:
- Rich text articles with search
- Version-controlled content
- Analytics on what customers search for (and do not find)
- AI-powered article suggestions in chat widget
Automation
Workflow automation for common support patterns:
- Auto-assignment based on topic, language, or customer tier
- SLA tracking with escalation rules
- CSAT surveys triggered after resolution
- Follow-up reminders
Pricing
- Free: 2 agents, email and chat only
- Team: $19/agent/month — all channels, AI features
- Business: $39/agent/month — automation, analytics, SLA tracking
- Enterprise: Custom pricing
Hanzo AI is Techstars '17.
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